Terms & Services

By browsing or buying from Shaivatva (shaivatva.com), you agree to these Terms & Services and our Privacy Policy. If you do not agree, please do not use the website.

We may update these terms from time to time. The date above shows the latest version, and continued use means you accept the changes.

We sell pooja items, festival kits and brass diyas. We try to show every product accurately, but screen colours differ and the finish of brass and handmade items can vary slightly from the photos.

Pooja items are offered for religious and devotional use. Kit contents may change slightly depending on stock, and we will always include equal or better substitutes.

An order is confirmed only when you receive our confirmation message or email. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We may cancel an order if an item is out of stock or a price was listed in error. In that case you will receive a full refund.

We accept UPI, major credit/debit cards, and net banking. Online payments are handled securely by Razorpay. We do not store your card or banking details.

We ship across India. Orders are usually dispatched within 2-3 working days, and delivery takes about 3-7 days depending on your location. Shipping charges, if any, are shown at checkout.

Around festivals, delivery may take longer. Please order early so your kit reaches you before the occasion. Delivery dates are estimates, not guarantees.

If your item arrives damaged, broken or incorrect, tell us within 3 days of delivery at contactus@shaivatva.com with clear photos or an unboxing video. We will replace it or refund you.

Opened consumables such as incense, camphor, oils and samagri cannot be returned unless faulty. Orders can be cancelled before dispatch. Approved refunds go back to the original payment method within 5-7 working days.

You agree to give correct details, to keep your account secure, and not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose.

The Shaivatva name, logo, photographs, designs and written content belong to Shaivatva. You may not copy or reuse them without our written permission.

We are not responsible for delays caused by couriers, weather or events beyond our control. Our liability for any order is limited to the amount you paid for that order.

These terms follow the laws of India, and any dispute will be subject to the courts of New Delhi, India.

Questions? Write to us at contactus@shaivatva.com. Our address: Lala Ka Bazar, Lashkar Gwalior, India.