Privacy Policy

Welcome to SHAIVATVA.

SHAIVATVA is a brand operated under Ved Arya, a business registered in the name of Kalpana Sharma, based in Gwalior, Madhya Pradesh, India.

At SHAIVATVA, we respect the privacy of our customers and website visitors. We recognize the importance of protecting personal information and being transparent about how information is collected, used, stored and shared.

This Privacy Policy explains how we process information when you visit our website, create an account, sign in with Google, purchase products, request Kundali or astrology services, or communicate with us.

By using our services, you acknowledge this Privacy Policy. Where consent is required, we will seek it separately as applicable.

Depending on how you interact with SHAIVATVA, we may collect the following information.

SHAIVATVA may use personal information to:

• Create and manage customer accounts.
• Authenticate users through Google or other supported sign-in methods.
• Process and fulfil orders.
• Arrange shipping and delivery.
• Provide customer support and respond to enquiries.
• Calculate and deliver Kundali or astrology-related services.
• Maintain purchase records and transaction histories.
• Verify promotional offers and prevent misuse of coupons.
• Detect fraudulent or unauthorized activities.
• Maintain website security and reliability.
• Analyse website performance and improve customer experience.
• Meet applicable legal, taxation, accounting and regulatory obligations.

We aim to use personal information only for legitimate, specified purposes connected with our business and services.

SHAIVATVA may introduce optional promotional communications in the future, including updates about products, launches, offers and festivals.

We have not established a final marketing communications programme.

Where required by applicable law, promotional communications will be sent only after obtaining the appropriate consent, and customers will be provided with a means to opt out.

Order confirmations, delivery updates and responses to customer enquiries may be communicated separately from promotional messages.

SHAIVATVA may use cookies, local browser storage and similar technologies to support:

• Authentication and login sessions
• Shopping cart functionality
• Website preferences
• Security and fraud prevention
• Website performance analysis
• Product and checkout interaction measurement

We may use analytics services, including Google Analytics, where enabled, as well as our own website event-tracking systems.

Certain technical storage may be necessary for the functioning of the website. Other technologies may require additional notice or consent depending on their purpose and applicable law.

Browser settings may allow you to restrict certain cookies, although doing so can affect website functionality.

SHAIVATVA uses external technology and operational service providers to operate its website and fulfil customer requests.

Depending on the service you use, these may include:

• Google: For authentication through Google Sign-In and Google Analytics where enabled.
• Supabase: For authentication, database functionality, application storage and related backend services.
• Vercel: For website hosting, deployment, content delivery and related infrastructure.
• Razorpay: For processing online payments where available.
• Shipping and delivery partners: For fulfilling physical product orders.

We may share only the information reasonably necessary for the relevant service. These providers may process information in accordance with their contractual arrangements, applicable law and their own privacy policies.

Information may also be disclosed when legally required or reasonably necessary to protect customers, prevent fraud or respond to lawful requests.

We do not authorize unrelated third parties to access customer information merely because they wish to advertise their products.

We take the protection of personal information seriously.

SHAIVATVA uses third-party infrastructure and application controls intended to support secure operation, including authentication mechanisms, access controls and database security features.

However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should protect their login credentials and notify us if they suspect unauthorized use of their accounts.

SHAIVATVA stores account information, order information and other records as required to provide its services and maintain business operations.

Some information, including transaction records, may need to be retained to comply with applicable accounting, tax, legal or dispute-resolution obligations.

Retention periods and deletion procedures are subject to further operational review and applicable legal requirements. We will update this Privacy Policy when more specific retention schedules are established.

Customers may contact SHAIVATVA to enquire about personal information associated with their accounts, request correction of inaccurate information or raise privacy concerns.

Although a self-service deletion feature is not currently available, you may contact us to submit a request relating to your account or personal data, including a deletion request.

We will review such requests under applicable law, technical feasibility and any legitimate retention requirements.

Submitting a request does not necessarily mean all information can be deleted immediately. We will explain applicable limitations where necessary.

Where SHAIVATVA relies on consent to process personal information, users may contact us to enquire about withdrawing that consent.

Withdrawal may affect our ability to provide services that depend on the relevant information, including account-related features or personalized Kundali services.

We will review and process withdrawal requests in accordance with applicable law and the technical capabilities of our systems.

SHAIVATVA's general customer account and shopping services are intended for individuals legally capable of using those services.

If information concerning a child is required for a Kundali or astrology service, it should be supplied by a parent or lawful guardian.

Where required by applicable law, appropriate parental or guardian consent and additional safeguards must be established before processing children's personal information.

Parents or guardians may contact us regarding information submitted about a child.

SHAIVATVA operates from India and uses technology providers that may store or process information using infrastructure located in India or other jurisdictions.

Data processing locations and transfers may depend on the services used and their configurations.

We intend to handle such processing in accordance with applicable data-protection laws and contractual requirements.

Our website may contain links to external websites, payment services, authentication providers and other third-party platforms.

We do not control the privacy practices of unrelated third-party websites. We encourage users to review their privacy policies before providing information.

SHAIVATVA may update this Privacy Policy to reflect changes in our services, technology, business operations or legal obligations.

When the policy is revised, the updated version will be published on our website with a revised Last Updated date.

Where required, we may provide additional notice of material changes.

For questions, concerns or requests regarding this Privacy Policy or SHAIVATVA's handling of personal information, contact:

We will review privacy-related enquiries and respond in accordance with applicable law and our operational procedures.